After AliExpress says that your package has been handed over to a linehaul office, the next update you see after processing is “Handed over from linehaul office.”
What does this mean? Why is my package stuck on this update for several days? Is there anything I could do at this point?
Buckle up as we take on the topic in its entirety.
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What Does “Handed Over From Linehaul Office” Mean?
When AliExpress says that your package was handed over from the linehaul office, it means that the package successfully cleared the customs process and was given to the last-mile courier company responsible for bringing it to you.
How Long Does It Take For A Package That Was Handed Over From Linehaul Office To Reach Me?
Since such a package is already in your country, it normally takes between a day to 3 business days for such parcels to reach the recipients.
However, we have had many incidents where the packages were stuck on that update for long.
That brings us to looking at…
Why Is My Package Stuck On “Handed Over From Linehaul Office” For Days? 5 KEY Reasons
Lack Of Scanning
Over my last decade of using AliExpress, I noticed that they don’t update the tracking page over what little step the package makes.
Due to this issue, I have had incidents where packages that had been described as “handed over from linehaul office” ended up showing without any further update on the tracking page.
Of course, this is due to no scanning.
We always recommend that if you don’t get any updates on your AliExpress tracking page, use Third-party tracking Apps such as 17Track and ParcelsApp to get the real status of your package.
Also Read: What Does Handed Over To Linehaul Office Mean On AliExpress?
Long Distance Between The Linehaul Office And The Recipient
Depending on where you live in your country, it might take long for a package to come from where it was handed over to your doorstep.
See, it could only be your package heading to your region, and it happens that the courier company has to wait for more packages or pick others from different sorting centers to combine them with yours to achieve an economical delivery process.
Again, depending on the last-mile company, such a package might go through different sorting centers over that long distance before it eventually gets delivered to you.
Due to the long distance between the recipient and the linehaul office, it might take longer for package statuses to get updated.
Inclement Weather
The weather has to be conducive for packages to move.
When undergoing bad weather, it means that delivery vehicles won’t move as efficiently, and in some moments, such vehicles have to stay at a standstill until it is clearer to proceed with the delivery journeys.
Depending on the severity, recipients might be forced to stay longer without receiving any updates until such packages get scanned to proceed with their journey.
Backlogs
While your package might have been handed over to a last-mile delivery company, such companies might be undergoing backlogs and as you expect it, they can’t decline to deliver a package due to high volumes.
In such a scenario, it might take longer for your package to be processed for sorting.
Depending on the extent to which the volumes of the packages are, it might take longer to get any update on the real status of your package.
Temporary Package Loss
Packages that are in transit get lost all the time, and AliExpress isn’t an exception.
Due to factors such as misrouting or getting lost in the conveyor while the last-mile company is sorting it, packages can be temporarily lost.
As they work on retrieving it, the tracking page never updates as there is no relevant scan for that state.
What Do I Do When My Package Is Stuck On “Handed Over From Linehaul Office” For Days?
Use A Third-party Tracking Service
If your package doesn’t move for several days, using a free third-party tracking site such as ParcelsApp might give you finer details about the real status of your package.
You might be there getting worried, while in the real sense, the package missed a scan and it’s on its way to you.
You only need to paste your tracking number on the provided prompt on such tracking sites and you will have better knowledge about your incoming package.
Let The Seller Know
If it’s past the guaranteed delivery date and you still are not updated on when your package will get to you and the tracking Aps show that there is no hope, it would be best to let the seller know.
From there, you might agree with them to send you a replacement package or a refund depending on what suits you the best.
Read More: Arrived At Linehaul Office Meaning
