While expecting an international package from AliExpress, one of the most common tracking statuses is “departed from customs.”
Now that you are here, it could be that your AliExpress package is stuck on this status and you don’t even know what to do.
If that’s the case, worry no more as you aren’t alone. Based on our experience dealing with such a status, let’s get to it right away.
What Does “Departed From Customs” Mean On AliExpress?
This AliExpress tracking status means that customs successfully cleared your package, handed it over to a local delivery company, and left the customs offices.
AliExpress usually sends this tracking status after Import Customs Clearance Complete.
Why is My Package Stuck On “Departed From Customs?”
Transit Delays
While AliExpress might have handed over to a local delivery company in your country and left toward your destination, transit delays could happen on the way, making there to be no further update.
For example, if there are inclement weather conditions, it could be unsafe for the posties to proceed with the delivery, forcing them to wait until it is clear enough.
Again, that local delivery company might be backlogged in the sorting facilities. Your tracking status won’t show anything new depending on how long it will take for them to clear such a backlog.
Scanning Error
While AliExpress might say that your package departed from customs, it could be that that isn’t the case.
Due to a scanning error, such a package may be sitting under a heap of packages awaiting to be cleared by customs or be handed over to a local delivery company in your country.
Again, in other occurrences, AliExpress errors have shown that a package had departed from customs when in the real sense it was in a transit country getting sorted before coming to your country.
Due to such an error, you might think that the national courier in your country picked up your package from AliExpress, while nothing could be further from the truth.
The Tracking Page Is Bugged
It happens a lot where you might think that your package isn’t moving while in the real sense, the AliExPress tracking page is bugged and can’t provide more information.
This usually happens during peak delivery times such as on Black Fridays, 11.11, Christmas, and New Day.
Due to the AliExpress tracking page not working, packages have been delivered when the tracking status was stuck on “Departed from customs” and recipients got them without any update on what last-mile delivery company received the package for final delivery in the first place.
What Should I Do When My AliExpress Package Is Stuck On “Departed From Customs?”
Re-track That Package
Since the AliExpress tracking page doesn’t display all the details whenever a package makes the slightest movement, re-tracking the package using free third-party tracking sites such as 17Track and Parcelsapp works wonders to give you the true status of such an item.
While AliExpress might be saying that the package departed from the customs office, the reality could be that it is sitting on a huge heap waiting to move to the next step.
Scanning errors are undoubtedly common when it comes to AliExpress tracking.
File A Non-delivery Dispute When The Delivery Date Is Over
For this to apply, it happens when the tracking system automatically confirms that the package was delivered when it was not.
The typical time when you can file a non-delivery dispute is between 60 and 90 days, depending on your country.
To see if the system automatically confirmed your delivery, just access the “Order Details” section and you will find everything there.
For AliExpress to honor such a dispute, you will need to provide proof that you didn’t receive your package, which in this case is to send them a screenshot from the tracking page showing “Departed from customs” past the confirmed delivery date. From there, AliExpress will process your refund right away.
