You have just checked the Canada Post tracking page and it shows that your package has been delivered.
You check on your front porch. Nothing. It’s snowing. No sign of footsteps. You look into the surveillance door cameras. No sign of any movement.
Where could your package be?
If you are in that predicament, don’t worry too much. We will look into the reasons why Canada Post says Delivered but not Delivered, and what you can do about it.
5 Reasons Why Canada Post Says Delivered But No Package
The Package Was Delivered to the Wrong Address
There are many instances where packages have been delivered to the wrong addresses.
While the tracking page is actually correct in this situation that the package has been delivered, that doesn’t make any sense to the recipient as they are only interested in receiving their package at the right address.
There have been instances where packages that were delivered to the wrong addresses ended up getting lost, so it’s vital to let Canada Post know when you have wrongly received the “delivered” scan.
Also Read: Canada Post Tracking Page Not Updating
The Package Was Prematurely Marked As Delivered With the Intention of Dropping it Off Later in the Day
It clearly beats logic when national postal corporations or private courier companies do this, but it happens anyway.
It’s deeply disheartening to recipients as they are only left anxious whenever they get the “delivered” scan while in reality, their package isn’t received.
In some instances, the packages that had been marked as delivered with the intention of getting dropped off later in the day end up getting delivered in the next business day. Woe unto the recipient whenever the next day is a weekend or a public holiday.
Something we have recently noted is that MOST Canada Post staff mark packages as delivered before they get delivered.
The Package Was Stolen
Package theft happens every other day.
Canada Post might have actually delivered your package but then landed in the hands of a porch pirate.
In some instances, Canada Post employees might have also stolen your package and indicated it as delivered. One example is when a 61-year-old Canada Post employee was arrested for stealing packages worth $5K.
For evidence, we recommend that you have door cameras, especially if you occasionally expect valuable packages.
The Package Was Left In The Larger Mailbox
Canada Post might have also delivered your package but in the larger mailbox if you live in a community or apartment. The disappointing part when this happens is that they might not have left the key to your compartment, leaving you under a wild guess.
When a package has been left in the larger mailbox, chances are high that they will tell you that the package has been lost. Unless someone with keys ends up bringing your package or letting you aware that it’s in the large mailbox, it might take several days before you get your parcel.
The delivery man might forget to give you the key to the Canada Post mailbox, so it’s not on purpose to get your delivery delayed.
It also happens that a package might have been delivered to the wrong mailbox. If the owner of the said mailbox doesn’t open it soon enough, the delay can take so much more.
Also Read: Canada Post Says Delivered To Community Mailbox But Not There
The Package Was Incorrectly Scanned
Incorrect scans happen frequently and while your package status might be showing “delivered,” it might be just floating around in the abyss of processing.
As our readers keep saying, the Canada Post’s online tracking has to be more efficient. Getting anxious about a purported delivery isn’t funny.
Canada Post Says “Delivered to Community Mailbox” But No Package
It happens frequently that your tracking page doesn’t even show that your package is out for delivery, but jumps directly to “delivered to community mailbox”.
One of the leading reasons is that the carrier forgot to put the parcel locker key in your mailbox.
To solve this issue where Canada Post says that they have delivered your package to a community mailbox, we recommend that you leave a taped note in your mailbox at the top and the bottom of the interior slot so that the carrier will see it and help you get a parcel locker key to your box.
What Should You Do When Canada Post Says Delivered But Not Received?
Call Canada Post’s Customer Service And Ask Them To Open A Ticket On Your Behalf
Initially, anyone could open a ticket via the Canada Post’s Chat Bot prompt but that changed for recipients.
As the recipient, the best way you can have your package checked for you is by calling Canada Post customer service and asking them to open a ticket for you to determine the whereabouts of your package.
Contact the Shipper
If calling Canada Post doesn’t seem to help as you expected, getting in touch with the sender and letting them know that your parcel was marked as delivered but was not received is perfect.
The shipper can get in touch with Canada Post and look for solutions on how you can have your package or get reimbursed.
