Is the Australia Post tracking not working for your parcel? If so, you aren’t alone.
We have had many instances where recipients saw the tracking page showing, “Something’s gone wrong at our end. Please try again later.”
What are the reasons for this update? What can you do to necessitate a faster delivery? For these and many finer details, cozy in as we look into it.
Why Is My Australia Post Tracking Number Not Working? 5 Key Reasons
The Tracking Is Broken
System outages often happen and one reason why your AusPost tracking number isn’t working might be because it is broken.
Depending on what the issue really was, it can take a few hours or even days to be sorted out.
What I noticed in the case of broken tracking was that the updates don’t get processed properly, which in turn leads to deliveries getting made when the recipient has no update about their package.
The tracking can also seem to be broken when AusPost does regular system updates and maintenance, making it impossible for you to track your package.
We featured broken tracking as one of the leading reasons why Australia Post tracking isn’t updating.
Invalid Tracking Number
Since the AusPost tracking numbers are created using a specific format, the tracking page can’t recognize it if it doesn’t meet the said format.
As you check for the status of your package when you had keyed in the wrong AusPost tracking digits or characters, the tracking page will show a black screen or display an error.
Australia Post Hasn’t Received The Package Just Yet
While some senders might have provided the tracking number, they might have not handed over the parcel to Australia Post.
For some, they begin by creating the tracking number even when the package hasn’t been sent out just yet as a way of making the recipient process the payment faster. Others provide a tracking number before they start working on the order, which can take so much time to complete.
Provided the sender hasn’t handed over the package to Australia Post, there won’t be any update for you. In return, the tracking page won’t work for your package.
Also Read: Why Australia Post Takes So Long
The Scanning Process Was Skipped
It happens a lot that when AusPost has a huge backlog to clear, they skip some scanning processes to save time.
Most recipients have let us know that packages ended up showing up even when there was no update on the tracking page.
When there are no scans, recipients will be met by “an error has occurred” when they click on the tracking page. This is undoubtedly disheartening as it means recipients will only be relying on luck.
Missed scans shouldn’t be a thing in this century, Australia Post. Really.
The Package Is No Longer In Australia Post’s System
If your package was something that AusPost considers dangerous and prohibited, they wouldn’t feed it into the tracking system.
Again, for whatever reason, they may decide to return it to the sender shortly after they feed it into the tracking system.
While they may fail to let you know soon enough that they won’t complete your delivery, the tracking page won’t work as you expect it to. You will know of the mishap when you get back to the sender.
What Should I Do When Facing The Australia Post Tracking Not Working Update?
Re-check The Tracking Details
To ensure that the tracking page works best for you, it could take something as simple as re-entering the tracking details.
See, you might have wrongly keyed in the wrong digits and characters and rectifying them could be your magic solution.
Call Australia Post
When the tracking page on Australia Post doesn’t work, it would be best if you called them. They have screens that you as the standard user can’t have, making them have more details than you.
The best times of the day to call AusPost and ask them about the tracking number that doesn’t work for you is either 8:30 AM or 2 PM. We find these the times when they are the least busy.
Contact The Sender
If calling Australia Post doesn’t help as much, you can also get in touch with the sender and ask them for an update.
Remember, you are the sender’s client and they are responsible for ensuring that you receive your valuables with the least hassle ever.
Contacting them to work with Australia Post and let you know about the status of your package isn’t too much to ask.
If they determine there is any issue with the delivery and they’d rather initiate a reimbursement from Australia Post, you will have to work with them to get a replacement package or refund.
If the sender won’t cooperate with you to make the delivery more seamless, then you will be left with no choice but to file a chargeback.
