It’s always exciting to see that a package has been delivered.
However, as is the case with many other recipients, it’s not always a happy moment after getting the “Delivered” message from Auspost. Why? Well, there are many incidences where Australia Post says delivered but no package.
What are the reasons why they say so? Is there anything you can do to necessitate a faster delivery process? Let’s see.
What Are The Reasons Why Australia Post Says Delivered But No Package?
The Package Was Stolen
Porch pirates are everywhere and one of the reasons why a package that had been described as delivered can’t be found is because of theft.
Since AusPost does GPS scans as they drop packages, you may first need to check the image proof and determine if where they claim to have dropped the package is at your door. If it is, then your package was rightfully delivered but sadly stolen.
You might need to look into the door security camera footage for evidence of theft – if you have them.
To know just how package theft is a mess here in Australia, stats show that 1 in every 5 Aussies has had their packages stolen.
The Package Was Delivered To The Wrong Address
Another reason why a package that’s purported to have been delivered isn’t in your address is because it was delivered to the wrong address.
This mostly happens when there is a new delivery team coming toward your delivery area, when your surname is similar to someone else, or when you share the same house number with someone in an adjacent building.
As others have raised, we concur with them that the AusPost team should be more watchful to avoid misdeliveries. The anxieties witnessed aren’t as easy to deal with.
The Package Was Left In The Wrong Mailbox
If your building has a community letterbox, then chances are high that they left your package in the larger mailbox and indicated that they have delivered it. It’s even worse if they didn’t leave the key in your respective compartment.
When you reach out to AusPost, they might tell you that the package is probably lost, while in the real sense, your item is sitting in a letterbox.
Another scenario is where the delivery person leaves the package in another person’s letterbox and forgets to hand over the key to you. If the owner of that mailbox doesn’t open it soon enough, it might end up taking you several days ahead to receive your valuable item.
Incorrect Scanning
There have been many instances where packages didn’t receive the “out for delivery” scans, but ended up getting “delivered”.
The problem with wrong scans is that the packages might be floating around in the abyss of processing as the recipient keeps getting anxious about when they will end up getting their valuables.
Again, some delivery staff end up prematurely marking packages as delivered with the sole intention of dropping them off later in the day. This mostly happens when they mark each package in the departing truck that it has been delivered.
What Should I Do When Auspost Says Delivered But Not?
Follow Up With The Shipper
It’s crucial to always remember that you are the sender’s customer and they are Australia Post’s.
So, whenever Australia Post says that they have delivered your package while in the real sense they haven’t, it’s prudent to ensure that you contact the sender first.
Remember, you are the shipper’s client and they are supposed to ensure that you receive your package in your preferred delivery address.
Contacting AusPost won’t yield as much. Since they make GPS scans, they will send you image proof of where the purported delivery happened. If the photo they send shows your house, your item might have been stolen.
If the photo evidence shows somewhere random, you can let Australia Post know and they will try to retrieve it.
If Australia Post can’t find your package, then let the sender know so that they can apply for compensation from AusPost as they send you a replacement or refund.
You Can Now Use Parcel Lockers In Australia
Launched in the final quarter of 2023, Aussies can now use Parcel lockers for free to ensure that they get their packages at their most preferred locations 24/7, within 48 hours.
This innovation aims at solving problems such as packages getting misdelivered or forcing recipients to go to the local post offices for their items.
According to Gary Starr (AusPost Executive General Manager for Post, Parcel, and E-commerce services), “Collecting missed deliveries from nearby parcel lockers means customers who aren’t home for their delivery and can’t make it to the Post Office can still collect their parcels via our parcel locker network.”
