As I expect my package, the least that can be done is to update me on where my package is until the final delivery is done.
Unfortunately, it happens sometimes that the tracking page doesn’t get updated as expected.
Now that you are here, you could be undergoing the dreaded Canada Post tracking not updating issue.
What are the reasons behind it? What can I do to fix this simple yet worrying issue? Let’s get to it right away.
What Are The 5 Reasons For Canada Post Tracking Not Updating?
Canada Post Hasn’t Received The Package Just Yet
Most companies print tracking labels and create the relevant tracking numbers before they hand over packages to Canada Post.
Even worse, there are those with handcrafted products that take days or weeks to be manufactured and handed over to Canada Post.
Now, when a sender creates a tracking number and prints a tracking label before they start manufacturing order, it will take so many days to update Canada Post’s tracking number.
See, it’s impossible to have an update on a package you don’t have possession of.
Tracking Technical Issues
If the sender had already handed over the package to Canada Post and after several updates, the package status stayed stuck on a specific update, then it could be a technical issue with the tracking system.
Depending on the cause of the system outage and the reason why the tracking page is broken, it can take a couple of hours or days to get resolved.
The great thing is that while the tracking page might not be updating as expected, the package might still be on its way toward you and it will reach you within the estimated delivery date.
Don’t get shocked to see your package getting to you when the tracking page is stuck on a specific update.
Also Read: Canada Post Says Delivered But No Package
The Package Missed A Scan
Packages don’t get scanned sometimes due to the posties wishing to save some time or for whatever reason.
Now, the tracking page only updates when a scan is made to the package.
While the tracking page might have not updated due to a missed scan, it might still be on its way to you.
You will notice that the tracking page is updated the least during the peak delivery times when Canada Post is struggling to clear the backlogs. Sad that most scans don’t get made in such moments in the hope of saving some time.
The Tracking Label Got Damaged
The tracking label plays a crucial role in any scan that gets done and fed to the tracking page.
When it’s damaged, Canada Post has to create another, and this means you will need to get the current one to track your package more efficiently.
What I have noticed is that when the tracking label changes, the package might take a tour all over Canada before Canada Post gets it right and redirects it to the destination processing facility.
The Package was partially Lost
While there is more than a 99.9% chance of Canada Post meeting delivery thresholds, problems such as partial losses happen to packages.
As Canada Post works on retrieving such packages, there won’t be any update on the tracking page. See, they will have to find it first before scanning it.
If they retrieve it near the recipient, they end up delivering it, and the tracking page might stay stuck on the previous update several days after the delivery was completed.
What Can I Do To Fix The Canada Post Tracking Not Updating Problem?
When the Canada Post tracking page doesn’t update for days, we find letting the sender know to be the simplest fix for you.
Since the sender is responsible for ensuring that you get your parcel as seamlessly as possible, keeping them on their toes when the delivery journey isn’t as expected is worth it.
In case they find that the problem is beyond them, they will have to take it up with Canada Post to get reimbursed. In return, they will have to send you a replacement package or a refund.
If you prefer to deal with Canada Post instead, we recommend that you call them at 8:30 AM or 2 PM as those are the times when the Service Reps are the least busy.
