So you placed your AliExpress order, provided the right address to the seller, and waited patiently for weeks for your package to arrive, but when it’s in your country, you get notified, “Delivery failed. Delivery address is incorrect?”
Well, you are not alone. Most of us regular AliExpress users have had this tracking status and after doing my research, this ultimate guide comes in handy.
Why Does AliExpress Say Delivery Failed. Delivery Address Is Incorrect?
When AliExpress says that delivery failed due to an incorrect address, they mean that they couldn’t deliver a package to the provided shipping address.
Here are the reasons triggering this tracking update:
Incomplete Address
During the shipping process, the address might be partially erased when it comes in contact with a liquid or due to friction.
In such a scenario, AliExpress might not find the full digits or characters, which means they won’t be in a position to determine where they will be bringing your package.
It might also happen that the sender misses out on some characters, digits, or house number as they write your address. The problem is even worse when the recipient doesn’t look at the written address before the seller hands over the package to AliExpress.
When the address is incomplete, AliExpress usually sends back the package to the sorting center and then to the seller.
The Package Was Delivered To The Wrong House
While the address might be correct, it happens sometimes that the last-mile courier entrusted by AliExpress to complete the delivery delivers to the wrong house number.
In most cases, this happens when the posties end up confusing street names or house numbers in the same gated community buildings.
AliExpress talks about incorrect delivery addresses in these instances when the owners of such houses decline the packages.
The Package Was Sent To Another Region
We have also seen incidents where the last-mile couriers contracted to AliExpress ended up delivering packages to other regions and then set the recipient’s right address as the return address.
We don’t get the logic in all this, but it sadly happens.
Incorrect Tracking
As is the case with most courier companies, incorrect scans also happen with AliExpress.
While they might have said that the delivery failed, some packages still end up showing up a few hours or days later after that scan.
What Do I Do When AliExpress Says “Delivery Failed. Delivery Address Is Incorrect?”
Use Third-party Tracking Sites
Since AliExpress doesn’t give the finest tracking details, we usually recommend that you use free third-party tracking services such as 17Track or Parcelapps to know the right status of your package.
If AliExpress had said that the delivery failed as a result of a failed scan, third-party tracking sites would confirm that your package would end up getting to you.
Again, using such services will tell you the reason why the delivery failed. For instance, if the issue was an obscured address, they will tell you just that.
Contact The Seller
If it was an issue of the seller having entered your address wrongly or with a missing house number, contacting them and letting them know that their fault made it impossible for you to receive your package is a wise decision.
If such a package ends up getting returned to them, they should either send you a replacement package or a refund.
As we always say, the sender is responsible for ensuring that your package gets delivered to you at your delivery address. If they have to get in touch with AliExpress to rectify the address issue, it better be so.
